Eye contact is a really important component of communication. The words we’re speaking matter, of course. But audiences judge us in all sorts of non-verbal ways too. By looking into our eyes, for example, to work out whether they can trust what we’re saying.
So in this video, ACM Training’s media trainer, Richard Uridge, channels his inner Kenny Craig (a rubbish hypnotist played by the Little Britain actor Matt Lucas) and shows how a Post-it note can help.
Simon and Garfunkel weren’t talking about media interviews and presentations when they sang the line “slow down you move too fast.” But it’s good advice all the same.
If you move too fast when speaking publicly, your audience will struggle to keep up. Give a point a chance to sink in before moving onto the next point.
Let it breathe…
And don’t have too many points – it’ll be hard to squeeze them all in without leaving your listeners and viewers by the wayside. S is for Slowly – another episode from ACM Training’s wise old owl, Rich Uridge, in the Z to A of Media Training.
The Z to A of Media Training (because everbody starts at A)
Of course you remember the memory game! Who could forget it? But are your key messages as memorable? Or are they instantly forgettable? Let Richard Uridge show you how a pack of playing cards might help with your next media interview or presentation.
The concepts of primacy, recency and latency in public speaking are the subject of this episode of the Z to A of Media Training.
The Z to A of Media Training (because everbody starts at A)
The Laughing Cavalier by Frans Hals to the left. The Mona Lisa by Leonardo da Vinci to the right. So who’s the cavalier chap with the enigmatic face in the centre? And what’s his story?
Why choosing the right words is like a priceless oil painting is the subject of the latest episode in Rich Uridge’s Z to A of Media Training.
Poets spend a lot of time thinking about the right word to conjure up the right image. And the best poets – like Ted Hughes, Seamus Heaney and Dylan Thomas – do so brilliantly and almost always in the plainest of language. Here’s Richard latest poem, hopefully without an inappropriate word in sight. Do the words he’s chosen readily conjure up images? You be the judge….
You know what’s important when you’re giving an interview or presentation. But the audience doesn’t – unless you them them! Tagging is promotional technique that allows you to make your key messages loud, clear and “sticky.” In other words stick in people’s minds rather than go in one ear and out the other before you’ve barely finished speaking.
You use tags and labels on Christmas presents and suitcases so why not in interviews and presentations?
We’re often asked how our Zoom and Teams meetings and training sessions here at ACM are funkier than most. So here’s the answer! Our chief geek (and media and communication coach) Richard Uridge runs through the kit we’ve put together to make our online courses visually stimulating.
One of the downsides of self-guided online learning is that without the live interaction of face-to-face training you can’t ask your trainer questions as you go along. So we’ve launched a new service at ACM Training called “Ask the Owls” to complement our Thinkific courses. The idea is you ask questions about media, communication and professional development issues and our experts (the owls) do their very best to provide the answers.
Here our media trainer, Richard Uridge, answers a question emailed to asktheowls@acmtraining.co.uk by a delegate on one of his courses who wants to know if it’s possible to be ready for an interview in under five minutes.
ACM Training’s communications expert, Richard Uridge, answers a question from a professor of civil engineering who wants to know if it’s possible to prepare for a media interview in under five minutes.
I could almost hear Jeremy Paxman and Michael Howard breathing a huge sigh of collective relief. For years their Newsnight clash – the one where Paxo asked the former Home Secretary n times (where n is a large number) if he’d intervened in the day-to-day running of the prison service – had, for media trainers, been the go-to example of road crash interviews. But now we’ve got a new worst case scenario – the recent, well-publicised spat between the Defence Secretary, Gavin Williamson, and the stand-in Good Morning Britain presenter, Richard Madeley. If you haven’t seen it yet I’d thoroughly recommend a watch.
It’s certainly entertaining. In a lemon-chewingly embarrassing way. But don’t worry if you haven’t got time because, in essence, Madeley called the interview to an unexpectedly early end when Williamson used the politicians’ trick of ignoring the questions and saying what the heck he wanted to say. Which is a pity because the Secretary of State was supposed to be talking about deploying British troops to help protect wildlife against poachers in Malawi – a good news story if ever there was one – but didn’t get beyond the preamble. Heck, he’d even gone to the trouble of doing the interview by satellite from West Midlands Safari Park.
So does this mean that media trainers like me will have to change our approach? Not at all! At ACM Training we teach interviewees to deal with the question and move on. But we always impress upon them the importance of striking the right balance between the two. Move on too fast or fail to deal with the question altogether and you risk what happened to Williamson happening to you.
“Let it be a warning! Us journalists used to say you’d been Paxo’d but I guess now we’ll have to learn to say you’ve been Madeley’d!”
No time to read this post and prefer to listen – with the added bonus of audio clips from the excruciating interview? [powerpress]
For a Defence Secretary, I thought Williamson was surprisingly tactically un-astute. Adversarial media interviews are (in very limited respects) analogous with battles. In both, if you try to defend disputed territory you can get bogged down, when it might be better to concede some ground and pull back to a line you can hold.
So first let’s explore what went wrong in MoD vs GMB. Madeley’s attack was to accuse Williamson of using Trump-like language. Williamson’s defence was to simply ignore this line of questioning and try to move on to how terrible the attempted murders of the Skripals had been and how wonderfully the emergency services in Salisbury had responded. But the Defence Secretary wasn’t able to move on to these, nonetheless valid, points because Madeley wasn’t satisfied he’d dealt with the question – repeatedly asked – well enough.
Now let’s examine the alternative. If I was Gavin Williamson’s media advisor I’d have prepared him on the basis that the Trump question was (a) wholly predictable and (b) entirely legitimate for a journalist to ask on the public’s behalf. I’d have told him that legitimate questions can’t simply be ignored because to do so risks antagonising the journalist and her/his audience. And, as a consequence, I’d have suggested he spend a little more time dealing with the question and a little less time moving on. If he asked what all that meant practically speaking I’d have come up with a few concede lines.
Williamson: “It’s certainly not the kind of language you usually hear from ministers I’ll give you that. But sometimes you have to be plain and forthright to make sure your message gets through to the intended target.”
Madeley: “So you’re admitting it was Trump-like language?!”
Williamson: “I’m saying that it’s important to be absolutely clear that attacking members of the public on British soil is unacceptable and making that point in a plain and forthright way is occasionally better than couching these things in the usual diplomatic terms.”
Madeley: “Sounds like you’re admitting to being undiplomatic.”
Williamson: “I’m admitting to being plain and forthright and, yes, angry too, because two innocent members of the public had been attacked in a cruel and unusual way and countless others – those who went to their rescue – put at risk.”
Now, of course, I’ll concede there’s no guarantee that this approach would have worked but I’m convinced it would have given the Defence Secretary a better chance of moving onto Malawi. As it was he had no chance at all because the interview was called to a premature and unceremonious end.
Remember this: you can only move on if you deal adequately with the question asked. To deal adequately with doesn’t have to mean to answer (although it can). Think of interviews as question and response session,s rather than question and answer sessions. Tailor your response not only according to your own needs but also to those of the interviewer and audience. Williamson was never going to admit to using Trump-like language (and nor, given Trump’s track record, should he have). But without conceding a little he gave away a lot.
This is a partial transcript of Richard’s five minute masterclass on the lessons of Williamson v Madeley. Click here if you want to hear the whole recording and listen to our other five minute masterclasses.
Forgive the crass comparison but not since Neville Chamberlain shook hands with Adolf Hitler has a handshake (or rather a non-handshake) been so forensically dissected. Of course the rivalry between Liverpool and Manchester United in 2012 may not match that of Britain and Nazi Germany in 1938 but there doesn’t seem to be much prospect of “peace in our time” between Louis Suarez and Patrice Evra. And the tardy apology issued by the Uruguayan and his boss Kenny Dalglish has been about as passifying as the piece of paper the Prime Minister famously waved on his return from Godesberg.
So what went wrong? The problem can’t have been quantitative – these days the public relations squad at major football clubs is almost as big as the playing squad. Perhaps, then, it was qualitative – poor advice. I suspect it was neither; that the guidance given was both abundant and accurate but simply ignored.
Players and managers paid £100k plus per week are unlikely to value the wisdom of those lucky to see half that much in a year. The solution? Either put PR staff on the same salary as footballers (owners like John Henry and the Glazer family please note) or make following professional advice a contractual obligation.
Rule number one in crisis communications: apologise immediately.
Rule number two: make sure the images the public see convey the same, contrite message.
Don't like your own voice? Here's why it sounds odd when you listen to yourself giving interviews.
acmtraining 15 hours ago